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The authors introduce the notions of alternative dispute resolution (ADR) and arbitration, and briefly consider ethical issues posed by the settlement process. Settlements may be imposed or enforced by some authority, and so Chapter Eight begins by examining legitimation and social norms. Judicial settlement processes are most appropriate for cases where there is dispute over interests. Interactive management techniques are designed to problems which involve large amounts of data. Subsequent chapters focus on particular types of mediation: divorce mediation, victim-offender reconciliation, community mediation, environmental and public policy mediation, and interactive management. Chapter Two introduces mediation, and provides a broad overview of the mediation process. Conflict management is called for in the face of "disagreements and arguments over choices and preferences that result from interactions between parties who have common interests and goals, and who differ only on the means of achieving them." Conflict management is generally pursued via mediation. The first chapter introduces the problems of conflict management generally. Part I discusses the problems of conflict management. They sketch the types of conflicts which will be addressed, briefly describe failed mechanisms for managing such conflicts, and describe the consequences of those failures. In the Introduction the authors introduce the terms and categories which will be used throughout the text. The appendix presents a guide to facilitated conflict resolution procedures. This work is divided into twenty-two chapters in five parts, With an introduction and an appendix. It matches the different types of conflict with the most appropriate management process.Ĭonflict: Practices in Management, Settlement, and Resolution will be of interest to those who seek to understand which approach to conflict management is best suited to which kind of conflict. Martin's Press, 1990, 230 pp.Ĭonflict: Practices in Management, Settlement, and Resolution describes different types of conflicts and different approaches to conflict management. Summary of Conflict: Practices in Management, Settlement, and Resolution By John Burton and Frank Dukes Summary written by Conflict Research Consortium StaffĬitation: Conflict: Practices in Management, Settlement, and Resolution.